IVR software enables users to interact with computer-operated phone systems through pre recorded response messages, speech recognition and keypad selection. Compare the best IVR software currently available using the table below.
Katalina Technologies Pty Ltd
VoiceGuide IVR is a fully featured inbound and outbound interactive voice response (IVR) and automatic call distributor (ACD) created by Katalina Technologies. Highly configurable and easy to deploy, VoiceGuide IVR allows for the creation of rich, omnichannel, and personalized interactive experiences. Available as an on-premise or cloud service, VoiceGuides IVR features a graphical call flow designer t… Expand ▾
Teckinfo Solutions is a India software company that was founded in 1995, and offers a software title called IVR Edge. IVR Edge offers training via documentation, live online, and in person sessions. IVR Edge offers a free trial. IVR Edge is IVR software, and includes features such as call center, call recording, call routing, multiple scripts, phone key input, survey management, text to speech, voice c… Expand ▾
Voicent Communications is a United States software company that was founded in 2001, and offers a software title called IVR Studio. IVR Studio offers training via documentation, webinars, and live online. IVR Studio offers a free version. IVR Studio is IVR software, and includes features such as call center, call logging, call recording, call routing, multiple scripts, phone key input, survey m… Expand ▾
Carrier-grade IVR platform, with exceptional performance, scalability, reliability and application multi-tenancy. Its distributed architecture can efficiently process hundred of simultaneous calls.
Founded in 1984, Parwan Electronics is a software organization based in the United States that offers a piece of software called Insight IVR. The Insight IVR software suite is Windows software. Insight IVR offers 24/7 live support. Insight IVR is IVR software, and includes features such as call center, call logging, call recording, call routing, multiple scripts, phone key input, survey management, text to speech, v… Expand ▾
IVR systems work alongside automated call distribution systems (ACDs) to route calls to the correct support agent should their needs not be met through the available self-service options. The ACD queue selected by the IVR can depend on information supplied by the caller during their time in IVR, and on information retrieved by the IVR from the company's own records about the customer.
IVR equips customers and employees with efficient tools to complete any enquiries quickly and effectively. With optimised IVR technology, you can turn each service interaction into a seamless one while empowering your operators to deliver their best and maintain leadership in customer service and experience.